In line with government advice regarding COVID-19 work restrictions, quality assurance reviews are currently being conducted remotely.
The review will consist of opening and closing meetings and a review of files and information provided by the firm.
These meetings and file reviews will be conducted virtually, and you will be required to make arrangements for the transfer of information and the files selected for review, in advance of the review date.
There are a number of options available for the secure transfer of files and information to the Quality Assurance Reviewer such as:
- Files may be sent remotely/electronically.
- Files may be sent by courier.
- Files may be delivered to the Quality Assurance Reviewer by arrangement.
If you are due a Quality Assurance review soon, you will be contacted directly by a member of the Quality Assurance staff to discuss arrangements.
Frequently Asked Question relating to the Quality Assurance process can be seen at this link.
If you need to contact us regarding your quality assurance review please click here for contact details.